As Mary states, “It’s simple…Listen to the client, ask questions, and give everyone the best haircut and color based on their hair and lifestyle.”
This simple, yet must-do strategy has been Mary’s key to success. Mary’s clients are loyal because this philosophy works for them; Listening to clients gives Mary the basis of their needs, and that is of the utmost importance.
Someone may have changes in their life that demand a different routine for haircare and their hairstyle has to evolve with those changes. On the other hand, some clients want the ease of a routine, either way Mary listens and cares about her client’s needs.
This philosophy has given Mary the ability to maintain great styles for existing clients and create new ones for first-time clients.